Browsing by Author "Tortorella, Guilherme"

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    Soft lean practices and organizational resilience in the service sector
    (2023) Tortorella, Guilherme; Prashar, Anupama; Antony, Jiju; Vassolo, Roberto; Mac Cawley Vergara, Alejandro Francisco; Peimbert García, Rodrigo; Mattos Nascimento, Daniel Luiz de
    PurposeThis paper aims to examine the relationship between the implementation of soft lean practices and organizational resilience development in the service sector.Design/methodology/approachA mixed-methods explanatory design that relied on two sequential and complementary phases was adopted. In the first phase, a quantitative analysis was performed based on data collected from practitioners from service organizations, allowing the identification of the significance of this relationship. In the second phase, the authors used semi-structured interviews with experts to qualitatively assess how this relationship occurs.FindingsFindings indicated that soft lean practices are positively associated with organizational resilience, although the extent of their relationships varies depending on the resilience ability under analysis. Interviews with experts also provided specific details on how such relationships occur, adding insights to the numerical results.Originality/valueThis study provides a deeper understanding of the implications of lean management, specifically concerning the support of soft lean practices to develop organizational resilience. Additionally, the identification of this relationship (and how it occurs) allows service organizations to deploy human-related strategies to promote broader adoption of certain soft lean practices. As socio-cultural changes are usually time-consuming, anticipating these organizational resilience needs may result in competitive advantages in the face of disruptive events.
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    The impact of Industry 4.0 on the relationship between TPM and maintenance performance
    (EMERALD GROUP PUBLISHING LTD, 2022) Tortorella, Guilherme; Saurin, Tarcisio Abreu; Fogliatto, Flavio Sanson; Tlapa, Diego; Moyano Fuentes, Jose; Gaiardelli, Paolo; Seyedghorban, Zahra; Vassolo, Roberto; Mac Cawley, Alejandro Francisco; Sunder, Vijaya M.; Sreedharan, V. Raja; Sena, Santiago Alfredo; Forstner, Friedrich Franz
    Purpose In this paper, the authors examine the impact of Industry 4.0 (I4.0) technologies on the relationship between total productive maintenance (TPM) practices and maintenance performance. Design/methodology/approach Data collection was carried out through a multinational survey with 318 respondents from different manufacturing companies located in 15 countries. Multivariate data techniques were applied to analyze the collected data. Diffusion of innovations theory (DIT) was the adopted theoretical lens for our research. Findings The authors' findings indicate that I4.0 technologies that aim to process information to support decision-making and action-taking directly affect maintenance performance. Technologies oriented to sensing and communicating data among machines, people, and products seem to moderate the relationship between TPM practices and maintenance performance. However, the extent of such moderation varies according to the practices involved, sometimes leading to negative effects. Originality/value With the advances of I4.0, there is an expectation that several maintenance practices and performance may be affected. Our study provides empirical evidence of these relationships, unveiling the role of I4.0 for maintenance performance improvement.