Beyond Algorithmic Control: Ordering and Delivery Platforms Labor Process in the Chilean Retail Production Network

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dc.contributor.authorBoccardo, Giorgio
dc.contributor.authorCastillo, Alejandro
dc.contributor.authorOjeda-Pereira, Ivan
dc.date.accessioned2025-01-20T21:01:51Z
dc.date.available2025-01-20T21:01:51Z
dc.date.issued2022
dc.description.abstractThis article describes and analyzes the labor process of Rappi, one of the main ordering and delivery platforms (ODP) in Latin America. An exploratory qualitative case study was carried out and the results are based on the content analysis of 20 semi-structured interviews to platform workers as well as ethnographic work done in 2019-2020 in Santiago de Chile. This article contributes to, first, describe and analyze labor processes organized by an ODP whose property and operation is managed in the Global South; second, it enables to explore the role played by Rappi within the Chilean retail production network; third, it connects diverse labor processes organized by ODPS further on the 'pick-up and deliver' orders task; finally, it analyzes different control mechanisms executed by Rappi beyond algorithmic control, together with individual and collective resistance practices adopted by shoppers and riders.
dc.fuente.origenWOS
dc.identifier.doi10.1163/24714607-BJA10063
dc.identifier.eissn2667-3657
dc.identifier.issn2471-4607
dc.identifier.urihttps://doi.org/10.1163/24714607-BJA10063
dc.identifier.urihttps://repositorio.uc.cl/handle/11534/92965
dc.identifier.wosidWOS:000868176400002
dc.issue.numero3
dc.language.isoen
dc.pagina.final366
dc.pagina.inicio329
dc.revistaJournal of labor and society
dc.rightsacceso restringido
dc.subjectordering and delivery platforms
dc.subjectglobal production networks
dc.subjectplatform workers
dc.subjectlabor process
dc.subjecthybrid control
dc.subjectRappi
dc.subjectChile
dc.subject.ods11 Sustainable Cities and Communities
dc.subject.ods12 Responsible Consumption and Production
dc.subject.ods09 Industry, Innovation and Infrastructure
dc.subject.odspa11 Ciudades y comunidades sostenibles
dc.subject.odspa12 Producción y consumo responsable
dc.subject.odspa09 Industria, innovación e infraestructura
dc.titleBeyond Algorithmic Control: Ordering and Delivery Platforms Labor Process in the Chilean Retail Production Network
dc.typeartículo
dc.volumen25
sipa.indexWOS
sipa.trazabilidadWOS;2025-01-12
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