Service design and the co-production of public policies: The case of RedActiva

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dc.contributor.authorZurob Dreckmann, Carola
dc.contributor.authorTello Escobar, Cristóbal Jose
dc.contributor.authorPacheco, Sol
dc.contributor.authorNegrete, Sebastián
dc.contributor.otherUC
dc.date.accessioned2022-11-07T21:04:16Z
dc.date.available2022-11-07T21:04:16Z
dc.date.issued2018
dc.description.abstractThe role of a citizen is not to be a beneficiary of a service delivered by a public agency, but a co-producer of the same service. Interaction between the public sector and citizens therefore needs to be carefully designed in order to accomplish a co-production of public policies. Service Design could contribute to a better design of this interaction and co-production between the two parties. A case study of the project RedActiva in Chile, focused on promoting and facilitating urban mobilization of the elderly, highlights some of the contributions that Service Design could provide to public policy design from a citizencentric approach
dc.format.extent13 páginas
dc.fuente.origenSIPA
dc.identifier.urihttps://ep.liu.se/en/conference-issue.aspx?series=&issue=150
dc.identifier.urihttps://repositorio.uc.cl/handle/11534/65382
dc.information.autorucFacultad de arquitectura, diseño y estudios urbanos ; Zurob Dreckmann, Carola Andrea ; S/I ; 15252
dc.information.autorucCentro de politicas publicas ; Tello Escobar, Cristobal Jose ; 0000-0001-7988-896X ; 1009679
dc.issue.numero5 de julio, 2018
dc.language.isoen
dc.nota.accesoContenido completo
dc.pagina.final644
dc.pagina.inicio631
dc.revistaService Design Proof of Concept, Proceedings of the ServDes (2018) Conferencees_ES
dc.rightsacceso abierto
dc.subjectDiseño de Servicioses_ES
dc.subjectInnovación Públicaes_ES
dc.subjectEnvejecimiento de la poblaciónes_ES
dc.subjectRedActivaes_ES
dc.subjectLaboratorio de Innovación Pública UCes_ES
dc.subject.ddc300
dc.subject.deweyCiencias socialeses_ES
dc.titleService design and the co-production of public policies: The case of RedActivaes_ES
dc.typeartículo
sipa.codpersvinculados15252
sipa.codpersvinculados1009679
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