Benchmarking the Performance of Productive Units Using Cross-Efficiency Techniques: An Empirical Approach for Water Companies

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dc.contributor.authorSala-Garrido, Ramon
dc.contributor.authorMocholi-Arce, Manuel
dc.contributor.authorMolinos-Senante, Maria
dc.contributor.authorSmyrnakis, Michail
dc.contributor.authorMaziotis, Alexandros
dc.date.accessioned2025-01-20T17:21:59Z
dc.date.available2025-01-20T17:21:59Z
dc.date.issued2023
dc.description.abstractWater companies provide essential services to society, such as drinking water and sanitation. Improving the management of these companies is fundamental for evaluating their performance. This study employs cross-efficiency data envelopment analysis techniques to assess a sample of water companies during the years 2010-2018. The assessment focuses on three main topics: i) the impact of service quality on water companies' performance; ii) the influence of environmental variables on efficiency and eco-efficiency in water companies and; iii) the effect of ownership on water company performance. The results reveal that service quality significantly influences water companies' performance. Additionally, it demonstrates that customer density and ownership of water companies impact economic and environmental efficiency, with public water companies showing the best performance. However, the quality of service of public water companies had deteriorated over time.
dc.fuente.origenWOS
dc.identifier.doi10.1007/s11269-023-03614-w
dc.identifier.eissn1573-1650
dc.identifier.issn0920-4741
dc.identifier.urihttps://doi.org/10.1007/s11269-023-03614-w
dc.identifier.urihttps://repositorio.uc.cl/handle/11534/91472
dc.identifier.wosidWOS:001075513000001
dc.issue.numero14
dc.language.isoen
dc.pagina.final5476
dc.pagina.inicio5459
dc.revistaWater resources management
dc.rightsacceso restringido
dc.subjectCross-efficiency
dc.subjectData envelopment analysis
dc.subjectCluster analysis
dc.subjectWater utilities
dc.subjectQuality of service
dc.subject.ods09 Industry, Innovation and Infrastructure
dc.subject.odspa09 Industria, innovación e infraestructura
dc.titleBenchmarking the Performance of Productive Units Using Cross-Efficiency Techniques: An Empirical Approach for Water Companies
dc.typeartículo
dc.volumen37
sipa.indexWOS
sipa.trazabilidadWOS;2025-01-12
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