¿Qué ocurre con la confianza cuando los gobiernos locales se vuelven virtuales?: Explorando los determinantes de la confianza en sitios web municipales en Chile

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What-happens-to-trust-when-local-governments-become-virtual-Exploring-the-determining-factors-of-trust-on-Chilean-local-egovernmentsComunicacion-y-Sociedad-Mexico.pdf(575.97 KB)
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2016
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Abstract
This article explores the formation of trust among local Chilean government websites (municipalities) and their stakeholders, as well as their relationship with the real local government. The results show a prevalence in the trust of the virtual environment, the determining factors are therefore analyzed. The article is based on a mixed methodology: a survey to Internet users in Santiago, focus groups and interviews.
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Confianza, Gobierno electrónico, TIC’s, Grupos de interés, Trust, E-government, ICT’s, Stakeholders
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https://dialnet.unirioja.es/servlet/articulo?codigo=5500628
 https://repositorio.uc.cl/handle/11534/80425
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