Decision support system for conflict diagnosis in personnel selection
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Date
1999
Journal Title
Journal ISSN
Volume Title
Publisher
ELSEVIER SCIENCE BV
Abstract
A decision support system (DSS) is discussed here. It was developed to analyze the interpersonal behavior of members of a work team; they are tested while interacting in a set of situations simulating a daily working session. By comparing the reactions of each member, it is possible to assess the members' working style compatibility. The system can, therefore, be configured to test specific features of interpersonal behavior, such as potential conflict factors; these can then be used to assess the effect of adding a member to a team during personnel selection, Field tests have showed that the system can satisfactorily predict potential conflicts within a group. (C) 1999 Elsevier Science B.V. All rights reserved.
Description
Keywords
decision support system, conflict diagnosis, personnel selection, work team, computer simulation